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Meet Our Vice Presidents and General Managers

ANDY KAYE
VP, Strategic Planning
World Travel Holdings

LOREN KENNEDY
VP, Human Resources
World Travel Holdings

APRIL ROSE
VP, Customer Care
World Travel Holdings

ROSEMARIE REED
VP, Marketing
CruiseOne and Cruises Inc.

DREW DALY
GM, Network Engagement & Performance
CruiseOne and Cruises Inc.

SANDI SZALAY
VP, Technology
CruiseOne and Cruises Inc.

ETHAN SOBOL
VP, Finance/Corporate Controller
World Travel Holdings

SHARON MUCCI
VP, Software Engineering
World Travel Holdings

FARAZ QURESHI
General Manager
Cruiseline.com

STEVE LASSMAN
VP, Villa Product & Agency Relations
World Travel Holdings

JENNIFER GASSER
VP, Supplier Relations and Product
World Travel Holdings

TIM COURTNEY
VP, Network Development
CruiseOne and Cruises Inc.

JOELLE DELVA
VP, Operations
CruiseOne and Cruises Inc.

TIM SACCONE
VP, Digital Marketing
World Travel Holdings


ANDY KAYE
Andy Kaye serves as World Travel Holdings’ Vice President, Strategic Planning. Andy is responsible for corporate strategic planning, both overseeing and supporting key strategic growth initiatives. He joined World Travel Holdings/NLG in 1996 on a three-week temporary assignment in finance which has grown into a two decade-long career. Andy began his career working with American Express Financial focused on opening new diverse markets for their services. He has also served as Business Director at The MENTOR Network with a focus on organizational design. Andy is a graduate from Northeastern University.

APRIL ROSE
April Rose serves as Vice President of Customer Care. She is responsible for the operation of all on-site and virtual direct-to-consumer sales agents and service centers located across the U.S. April’s leadership, experience and expertise has been instrumental in the company’s ability to continually expand its national at-home agent platform. April joined World Travel Holdings/ National Leisure Group (NLG) in 1997 as a Vacation Advisor. Throughout her tenure at World Travel Holdings/NLG, she has been promoted through various positions in Sales and Service Center Management.

DREW DALY
Drew Daly is a long-time member of the World Travel Holdings family. He joined the company as a travel agent and quickly moved up the ranks into sales management. In early positions with World Travel Holdings, Drew managed the Virginia Beach call center and worked as Manager of Retail Sales, where he oversaw the operations of 26 retail locations. In 2002, Drew began creating what is now the nation's most impressive, comprehensive virtual sales network. He currently serves as General Manager of Network Engagement & Performance for World Travel Holdings’ Home Based Division - CruiseOne and Cruises Inc.  In this position, Drew oversees all agent-facing functions for both business models including: Marketing, Training, Support Services, Sales and Business Development.

ETHAN SOBOL
Ethan Sobol serves as VP Finance/Corporate Controller. He is responsible for all finance functions which includes financial reporting, budgeting and forecasting, accounts payable, treasury, as well as business intelligence, real estate and facilities. Ethan has worked in finance for 18 years, including the last 12 at World Travel Holdings/NLG, starting as Accounting Manager in 2002. Prior to joining the company, he worked in the audit division of Arthur Andersen LLP in Boston for six years, working his way up to Audit Manager. Ethan earned a MS in Accountancy and MBA from Northeastern University, and a BS in mathematics from Colgate University.

FARAZ QURESHI
Faraz Qureshi is General Manager of Cruiseline.com, the first website to offer verified reviews for the cruise industry, and Ship Mate, a top-rated mobile app. He is responsible for the growth and profitability of the online member community and app. Prior to his current position, Faraz co-founded MeetOnCruise.com, a social network for cruise travelers which was acquired by World Travel Holdings. Faraz also consulted various Fortune 500 firms as a Principal with Diamond Technology Consultants (now PWC), and earlier in his career as a consultant for Accenture. His consulting work included managing large technology programs, improving operational processes and developing enterprise applications. He holds a Master of Business Administration from Carnegie Mellon University and a Bachelor of Science in Electrical Engineering from Florida International University.

JENNIFER GASSER
As Vice President of Supplier Relations and Product Operations, Jennifer Gasser is the liaison between the cruise suppliers and all divisions of the World Travel Holdings organization. Her responsibilities include promotional activities, website content and merchandising of the cruise lines. She has been with World Travel Holdings since 2005. Prior to that, Jennifer was Vice President of Product at Saga Holidays and has also worked for Disney Theatricals as Guest Relations Manager for the New Amsterdam Theater. Jennifer holds a BA from Mount Holyoke College and a Masters in Theater from Northwestern University.

JOELLE DELVA
Joelle Delva serves as the Vice President of Operations and has worked in the cruise vacation industry for more than 23 years. Throughout her career in travel, Joelle has held various positions of increasing responsibility in the areas of payroll, finance, telecommunication, information technology and general operations within myriads of agencies such as The Cruise Line, Inc, Travel Services International, MyTravel-Shared Services and CruiseOne. Her experience includes the day-to-day operation of the employees that make our customers' needs a reality. She develops policies and procedures towards fiscal responsibility all while delivering quality products and services.

LOREN KENNEDY
As Vice President of Human Resources, Loren Kennedy oversees Total Rewards, which includes the negotiation of the company’s benefit programs and compensation plan design, and Talent Acquisition comprising of the onboarding of more than 300 travel agents every year. Loren also leads the company's Corporate Communications/Public Relations and Talent Development teams which are designed to create a more engaged workforce and to produce better leaders. She works collaboratively with leadership teams across the company to achieve strategic plans that are aligned with company goals. Since joining the company in 2004, Loren has held various positions including Total Rewards Manager, and Director of HR and Vice President Total Rewards.  Loren attended the University of Massachusetts Amherst and also holds a Professional Human Resources Certification.

ROSEMARIE REED
Rosemarie Reed has been with CruiseOne and Cruises Inc. for the past six years. Recognized as a “Rising Star” in the travel industry by Agent @ Home and Vacation Agent magazines, and Digital Marketing leader by Women in eCommerce, Rosemarie has been at the forefront of digitalizing the company’s marketing efforts and transforming print materials to adapt to the changing needs of consumers. She oversaw the re-design and re-branding of the consumer websites and the creation of their mobile-friendly versions, created a video asset library, developed an innovative online advertising campaign, implemented email marketing campaigns and more. Rosemarie joined CruiseOne and Cruises Inc. in the IT department as a project manager, before transferring to marketing to manage ecommerce and eventually as director of marketing.

SANDI SZALAY
Sandi Szalay serves as Vice President of Technology for the CruiseOne and Cruises Inc. brands. Over the past decade, she has led the company's technological evolution to extraordinary heights. Sandi won the first ever CIO (Chief Information Officer) award from the South Florida Business Journal, and was recognized as a Corporate I.T. leader by Women in eCommerce.  Under Sandi's leadership, CruiseOne and Cruises Inc. have quickly moved to the forefront of the industry with its proprietary software development and unrivaled technical support. This includes the creation of and continuous enhancements to Cruise Control, a state-of-the-art customer relationship manager, booking engine and financial management tool all in one which is essential to the growth and business development of home-based agents. This innovative system was the first to offer online pricing and booking with major cruise line partners. Previously, Sandi held various senior leadership positions with Interzine Productions; a leader in interactive leisure sports websites.

SHARON MUCCI
As Vice President of Software Engineering, Sharon Mucci is responsible for the design, development and maintenance of the software used for more than 10 direct-to-consumer owned, and franchise and independent agent brands operated by World Travel Holdings. Sharon’s hard work, dedication and leadership qualities have awarded her many promotions with World Travel Holdings since joining the company in 1994. She has held numerous positions in the organization including Travel Professional, IT Help Desk Analyst, Application Help Desk Analyst, Business Analyst, Programmer and Director of Software Engineering. She is a graduate of Saint Bonaventure University.

STEVE LASSMAN
Steve Lassman serves as Vice President of Villa Product and Agency Relations for World Travel Holdings’ luxury villa division. Steve oversees travel agent engagement and is also responsible for strengthening the division’s relationships with the external agency community and our villa product to capitalize on the expanded growth the company has experienced in these areas. Prior to joining World Travel Holdings in January of 2005, he served as Vice President of Sales for both Apple Vacations and Travel Impressions, where he was responsible for all sales activities including the partnerships with the travel agency community. In addition, Steve has worked at Tollman-Hundley Hotels, Loews Hotels, Cunard Cruise Lines and United Airlines in various capacities. He is a graduate of the University of South Florida.

TIM COURTNEY
Tim Courtney serves as the Vice President of Franchise & Network Development for CruiseOne and Cruises Inc. He is a member of the International Franchise Association's Membership Committee, Franchise Congress, VetFran and DiversityFran. Tim has worked in the industry for more than 15 years beginning his career with CruisesOnly as an Executive Cruise Consultant. He has held various positions within the travel industry including training and management. Tim held the position of General Manager at CruisesOnly from 1999 to 2001 and later joined MyTravel Corporate Training Team as a Manager of Corporate Training delivering training to its sales centers nationwide. In 2006, Tim joined CruiseOne and Cruises Inc. in a Training and Education role and helped launch the company's online learning academy. He later joined the Franchise Development Team in 2008 where he quickly immersed himself into the company’s recruitment efforts which led to record results and an increased focus on diversity and veteran affairs. In addition to being CruiseOne’s Ambassador of Veteran Affairs, Tim is a Certified Franchise Executive (CFE) through the International Franchise Association and speaks at various Franchise and Travel Trade events.

TIM SACCONE
As Vice President of Digital Marketing, Tim Saccone oversees the digital marketing efforts across several divisions of World Travel Holdings. Tim is responsible for defining and executing WTH’s digital marketing strategy across channels including paid search, display, remarketing, video and social media. Tim collaborates with the digital marketing team and leadership teams within the organization on initiatives that effectively grow WTH’s footprint within an evolving digital ecosystem. He has been in the digital marketing industry for 12 years, including the last three with World Travel Holdings and holds a BS in Marketing from Villanova University.